Privacy Policy

GloKey Australia | glokey.com.au Last updated: 1st August 2026

GloKey Australia (“GloKey”, “we”, “us”, “our”) operates the website glokey.com.au. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, why we collect it, and how we handle it.

Information We Collect

Information you provide to us:

Identity and contact details — your name, email address, phone number, billing address, and shipping address when you place an order or create an account.
Account information — login credentials and order history if you register an account.
Transaction details — records of products you purchase. Payment card details are processed securely by our payment providers (Stripe and PayPal) and are never stored on our servers.
Communications — messages you send us via email, contact forms, or social media.
Marketing preferences — whether you’ve opted in to receive emails or promotional content from us.

Information collected automatically:

Device and usage data — IP address, browser type, device type, pages visited, time spent on site, and referring URLs.
Cookies and tracking technologies — see Section 4 below.

How We Use Your Information

We collect and use your personal information to:

Process and fulfil your orders, including shipping and delivery
Create and manage your account
Process payments and prevent fraud
Respond to enquiries and provide customer support
Send order confirmations, shipping updates, and service messages
Send marketing communications where you have opted in (you can unsubscribe at any time)
Improve our website, products, and advertising through analytics
Comply with our legal obligations

We only use your information for the purposes it was collected for, or as otherwise permitted by law.

Marketing Communications

If you opt in, we may send you emails about new products, offers, and updates. Every marketing email includes an unsubscribe link, and we comply with the Spam Act 2003 (Cth). Unsubscribing from marketing does not affect service messages relating to your orders.

Cookies & Tracking Technologies

We use cookies and similar technologies to operate the site, remember your preferences, and measure the performance of our marketing. These include:

Essential cookies — required for the website, cart, and checkout to function.
Analytics tools — to understand how visitors use our site.
Advertising pixels — including the TikTok Pixel and Meta (Instagram/Facebook) Pixel, which help us measure campaign performance and show you relevant ads on those platforms.

You can disable cookies through your browser settings, though parts of the site (such as checkout) may not work properly without essential cookies. You can also manage ad personalisation directly within your TikTok, Instagram, and Facebook account settings.

Who We Share Your Information With

We do not sell your personal information. We share it only with trusted third parties who help us run our business:

Payment processors — Stripe and PayPal, to process transactions securely
Shipping and logistics partners — to deliver your orders
Marketing and advertising platforms — such as TikTok, Meta, and Google, for analytics and campaign measurement
IT and website service providers — who host and maintain our custom-built website
Professional advisers and authorities — where required by law

Each of these providers is only given the information necessary to perform their service.

International Transfers

We ship worldwide, and some of our service providers (including Stripe, PayPal, TikTok, and Meta) store or process data overseas, including in the United States. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses SSL encryption, and payments are handled by PCI-DSS compliant providers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal information only as long as needed for the purposes described in this policy, or as required by law (for example, tax and accounting records). When information is no longer required, we take reasonable steps to delete or de-identify it.

Your Rights

All users: You may request access to, or correction of, the personal information we hold about you by contacting us at the email below. We will respond within a reasonable period.

Visitors in the EU/UK: If the GDPR or UK GDPR applies to you, you may also have rights to erasure, restriction of processing, data portability, and to object to processing, as well as the right to lodge a complaint with your local supervisory authority.

Complaints (Australia): If you believe we have breached the Australian Privacy Principles, please contact us first so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children under 16 without parental consent. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-Party Links

Our site and social channels may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the “Last updated” date shown above. Significant changes may also be communicated by email or a notice on our website.